Overview
Privacy Policy
This Privacy Policy explains how Relationskonsulten Stockholm AB ("Relationskonsulten", "we", "us" or "our") collects, uses, stores and protects personal data when you use the Stora Relationsguiden application ("Stora Relationsguiden", the "Application" or the "Service").
Your privacy is important to us. We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. The General Data Protection Regulation (GDPR)
As of the 25th of May, 2018, a new data protection regulation in the European Union called the General Data Protection Regulation (GDPR) came into force. Personal data is information that can be directly or indirectly linked to a natural person. Examples of personal information include name, social security number, address, telephone number and email address.
Stora Relationsguiden values your personal integrity. For us, this is a top priority. We design our activities with your privacy in mind. Through both technical and organisational security measures, we work to protect your personal data and privacy. Our goal is that you should always feel safe and secure when using the Stora Relationsguiden app.
2. Introduction – liability and parties
If you use the Services of Stora Relationsguiden, you should always be aware of how we handle your personal information. Due to applicable data protection regulations, we have adapted and clarified this in our privacy policy.
These Terms ("Terms of Use") apply to the service ("Service" or "Stora Relationsguiden") that we provide through our Stora Relationsguiden application ("Application" or "Stora Relationsguiden").
The Service is provided by:
Relationskonsulten Stockholm AB
Organisation number: 559044-3635
Pontonjärgatan 12
112 22 Stockholm
Sweden
By agreeing to the Terms of Service, you enter into an agreement between yourself and us. If you do not agree to these Terms of Use, please do not use the Service.
3. The Service
Stora Relationsguiden is a digital relationship guide that offers help, information, advice and exercises to manage and improve relationships. Whether you are in a crisis or want to proactively develop your relationship, the Service provides a clear structure in four steps that can be adapted to your needs.
The guide supports you in building a stable relationship — from falling in love to establishing a safe and lasting relationship. If you face challenges, proven advice is presented to help you solve and learn from them. The Service works both individually and together as a couple, and can be combined with the podcast and book of the same name.
The Application should not be used as a substitute for psychological or medical assistance when required.
Everyone who uses the Service is described in these Terms of Use as "User", which also includes you as a party to the Terms of Use.
Individuals under the age of 18 may not use the Service without the consent of their parent or guardian.
4. Authorised uses
You may only use the Service in accordance with its intended purpose and these Terms of Use. Provided that you do not violate the Terms of Use, you are granted a non-exclusive license to use the Service for its intended purpose.
You may not assign the license to anyone else and we reserve the right to withdraw the license if you violate these Terms of Use.
You may not, in whole or in part, copy or modify Stora Relationsguiden, decompile, modify, or perform reverse engineering on Stora Relationsguiden or its components. It is not permitted to reproduce the source code or its functionality, or make copies of or create secondary works of the software, in addition to what the law allows.
You may also not use the Service to distribute viruses, Trojans, and similar programs, or to automatically scan the Service ("scraping").
5. Intellectual property rights
Nothing in these Terms of Use shall be construed as transferring any intellectual property, or other right, to you or anyone else.
All intellectual property rights in the Service belong to us or are available to us.
6. Your user account
To use Stora Relationsguiden, you must create a user account with us ("User Account") and log in to it.
When you create a User Account, we will ask you for some information about yourself. Your User Account is personal and you may not transfer your User Account to anyone else or allow anyone else to use the Service through your User Account.
You are responsible for protecting your login information from unauthorised access. If you have reason to believe that someone else has accessed your User Account, please notify us immediately.
We have the right, but not the obligation, to block access to your account in the case of misuse of the User Account.
We have the right to suspend your access to the Service with immediate effect if we have reason to believe that you have violated these Terms of Use or if your use violates any law or has adverse effects on the Service.
We reserve the right to close your User Account if it has been inactive for a long period of 12 months.
7. Processing of personal data
Your privacy and integrity are important to us and we promise that Stora Relationsguiden will never sell your personal information.
We will not transfer or otherwise allow third parties to access your personal information except where necessary to provide and operate the Service, where you have given your consent, where such access is otherwise described in this Privacy Policy, or where required or permitted by applicable law.
The data you share with the Stora Relationsguiden is essential for the Service to function and be meaningful to you as a user. We take your privacy and integrity very seriously.
We process personal data only for legitimate purposes connected with providing, maintaining, securing and improving the Service and for complying with applicable legal obligations.
We aim to be as honest and clear as possible about the ways in which we collect, process and use Personal Data.
8. Data retention
We retain personal data only for as long as it is necessary for the purposes for which it was collected, including providing and maintaining the Service, maintaining your User Account, providing customer support, preventing misuse and complying with legal obligations.
When you delete your User Account or request deletion of your personal data, we will delete or anonymise the personal data associated with your account, unless we are required by law or have another legitimate legal basis to retain specific information.
Personal data that is no longer necessary for the purposes described above will not be retained for longer than necessary.
Where information must be retained for legal, security, fraud-prevention or other legitimate purposes, we will retain only the information that is necessary for that purpose and only for the period required.
Information stored in technical backups may remain for a limited period until the relevant backup is overwritten or securely deleted. Backup copies are not used for ordinary Service operations.
9. Account and personal data deletion
You have the right to request deletion of your Stora Relationsguiden User Account and the personal data associated with it.
Users can request account and personal data deletion through the account deletion functionality available in the Stora Relationsguiden Application.
If you are unable to use the account deletion functionality in the Application, you may also submit a deletion request by contacting us at:
Please include the email address associated with your User Account and clearly state that you are requesting deletion of your Stora Relationsguiden account and personal data.
We may need to verify your identity or account ownership before processing a deletion request in order to protect your personal information from unauthorised deletion.
Once a deletion request has been verified, we will delete the User Account and associated personal data within a reasonable period, subject only to information that we are legally required or otherwise legitimately permitted to retain.
Where certain information must be retained for legal, security, fraud-prevention or regulatory purposes, we will clearly limit the retention of that information to what is necessary for the applicable purpose.
Deleting the Application from your device does not by itself delete your User Account or associated personal data. You must use the account deletion functionality in the Application or contact us using the email address above.
10. User-generated material
When using the Service, we will automatically collect and process certain information.
You agree and guarantee that you will not upload or distribute User-generated Material via the Application such as:
Content describing other people that is misleading, false or incorrect, that promotes or encourages illegal activity, is racially or ethnically abusive and/or discriminates against a minority (such as a national or ethnic group), that commits defamation, contains pornography or is otherwise sexually abusive, that is offensive in regards to sexual orientation or religion or that otherwise discriminates, insults or persecutes a person, or is in any way harmful, abusive, offensive, illegal or infringes third party rights (including but not limited to copyright and trademarks), or otherwise contrary to the intended purpose of our service.
We reserve the right, at our sole discretion, to remove User-generated Material that we deem inconsistent with these Terms of Use or which we otherwise consider to be unreasonable, unethical or illegal or inappropriate for us or the Service Users.
11. Rights to user-generated material
Ownership of all User-generated Material that you upload in the Service belongs to you or the third party which has authorised you to upload the material.
In order to provide the Service, we require the right to use your User-generated Material and you therefore grant us a license as below for your User-generated Material. Without this license, we cannot deliver the Service.
You hereby grant us a worldwide, non-exclusive, irrevocable, royalty-free and assignable right to dispose of, process, modify, store, publish, distribute, transmit, encode, copy, present, display and otherwise use User-generated Material to provide the Service.
The license only covers situations necessary to provide the Service and no other situation, and only for as long as we save User-generated Material.
You warrant that you have all necessary rights to display and upload User-generated Material, to use User-generated Material in all other ways, and to grant us a license to User-generated Material as above.
12. Payment and price information
Payment is made inside the Application. Full access requires a monthly automatic renewal subscription. The monthly subscription costs SEK 129 and renews automatically. The first month is charged SEK 49, which gives you the opportunity to try out the Application's functions. Some parts of the Application may be free of charge.
Payment will be made directly through Apple and Google in their respective payment systems. The user is responsible for the completed payment.
The user is responsible for solving problems with the respective operator in the event of an error in payment in their system.
We do not account for any costs that may be incurred for, for example, data transfer and messaging services.
Furthermore, you are responsible for updating and obtaining the hardware or software needed to access the Service.
Subscriptions can be managed by the user and automatic renewal can be turned off by going to the user's account settings after purchase.
13. Limitation of liability
The Service is obtained in its existing condition and your use of the Service is solely your own responsibility and is at your own risk.
We make no guarantees – directly, implied or otherwise – regarding the availability, the quality, the suitability to any particular purpose, the efficiency or accuracy of the Service in general.
Under no circumstances should our total liability to you in connection with the Service for Damages, Losses and Proceedings exceed SEK 1,000.
You acknowledge that situations may arise where the Service will be unavailable, due to, but not limited to, maintenance, errors or other circumstances beyond our control.
We are not liable to you for any third party claims directed against you. You further understand, accept and agree that we have no obligation to maintain, provide support for, upgrade or update the Service.
To the extent permitted by mandatory legislation, we will not be liable to you or any third party for any direct, indirect or other damages of any kind, including, but not limited to, loss of profits, loss of revenue, reduced sales, interruptions or goodwill impairment arising from, because of or in connection with these Terms of Service or the Service.
14. Indemnity
You are liable to us for any damages caused to us, or any third party, for your breach of these Terms of Use, including but not limited to abuse of the Service.
You further agree to indemnify us in relation to all claims, costs (including reasonable legal costs), damages, expenses and losses that we have incurred in any way in relation to your violations of these Terms of Use or other applicable law.
In the event that any User-generated Material infringes any third party's intellectual property rights, you agree to immediately remove all infringing parts of the Material or promptly notify us so that we can remove the material and retain our impunity for all damages, costs and expenses we incur as a result.
15. Modification of the Service and terms and conditions
We may make changes to these Terms of Use. If we make any material changes, we will notify you based on what is appropriate in the circumstances, no later than thirty (30) days before any change takes effect.
For example, this may be via email or via a note in the Application. In cases where we are unable to reach you via a working email address, you are responsible for keeping yourself updated on what happens in our General Terms and Conditions.
You have the right to cancel your User Account at any time and without prior notice.
Furthermore, we reserve the right, at our sole discretion, to modify, cancel or temporarily or permanently discontinue our provision of the Service without prior notice thereof, or if required by or by governmental decision.
You agree that we will not be liable to you or any third party for such modification, interruption or termination.
16. Transfer of title
You may not assign or transfer any rights or licenses set forth in these Terms of Use. We may assign and transfer these Terms of Use without your consent and without notice.
17. Application of law in case of disputes
These Terms of Use shall be governed by and interpreted in accordance with Swedish law, without application of the rules of choice.
Any dispute or claim arising out of or in connection with these Terms of Use, or in the event of a breach, termination or invalidation thereof, shall finally be decided by a Swedish court, with Stockholm District Court as the first instance, unless otherwise provided by mandatory law.
18. Issues relating to Apple and Google
The parties to this agreement, we and the Users, hereby clarify the following with respect to Apple and Google:
That we and the Users are the sole parties to this Agreement.
That the Users are granted a license to download, install and use the Application on any device owned or controlled by the User and in accordance with the terms of use of the App Store and Google Play.
That we are responsible for the Service and all content therein in accordance with these Terms of Use.
That neither Apple nor Google have any obligation whatsoever to provide any maintenance and support services with respect to the licensed Application.
That we are solely responsible for all guarantees given, whether express or implied, or based on legal requirements, or otherwise. No claims based on guarantees or other commitments can be made against anyone other than us.
If we do not live up to the guarantees we have promised, then the User has the opportunity to contact Apple or Google and be reimbursed for any expenses they have paid to access the Service.
Apple and Google have no other obligations in relation to the Application or the Service otherwise.
That we, and not Apple or Google, is responsible for any claims by Users or any third party in connection with the Service or Users' ownership and/or use of the Application, including but not limited to: (i) product liability; (ii) requirements because the Application does not comply with applicable law or regulatory requirements; and (iii) requirements arising under consumer protection or similar legislation.
All requirements or demands based directly or indirectly on the use of the Service which may be directed to us shall be directed solely to us.
Apple or Google is in no way responsible for responding to these requirements or demands if the latter are directed against Apple or Google.
That we, and not Apple or Google, are solely responsible for investigating, defending, reconciling or securing liability in the event of a third party's claim that the Service or use of the Service infringes such third party's intellectual property rights.
The User guarantees and ensures that he/she is not in a country that is subject to an embargo issued by the United States Government, or which has been designated in the United States Government's list of prohibited or restricted parties.
That these Terms of Use grant Apple or Google, and their affiliates, the right to make these Terms of Use directly applicable to you, regardless of our involvement.
In addition to the third party rights such as Apple or Google and its affiliates as set forth above, these Terms of Use do not grant any other third party rights to any other natural or legal person.
Developer
About the developer / contact details
Relationskonsulten Stockholm AB
559044-3635
Pontonjärgatan 12
112 22 Stockholm
Sweden
Stora Relationsguiden